"Frequently Asked Questions"

1. How do I place an order?

Please click here: How to Order

Contact:
           HONORATA Q. PERALTA
           +63-928-246-8222 (SMART)
           +63-906-491-1172 (GLOBE)
           +63-72-607-2271(PLDT Landline)
           Email: honor483@yahoo.com

Email the following info:
    1. Date of Wedding /Event
    2. Order Quantity
    3. Design Code
    4. Your color motif
    5. Complete Shipping address
           Name:
           Address:
           City:
           State/Province:
           Country:
           Zip or Postal code:
           Phone #:
           Email : 

We require 50% down payment to confirm your order and for us to start with your customized sample. Balance will be paid only after the entire order is finished with completion photo proof emailed.



2. Who pays the shipping cost?

All shipping fees will be paid by the Buyer.


3. How much is the shipping cost?
Shipping cost in Philippines via DHL, LBC or JRS (regardless of box size):
       Luzon     = Php 650.00/box
       Visayas   = Php 1,000.00/box
       Mindanao = Php 1,200.00/box

For International shipping:
For tube scroll invitation orders, please click the link below: (it will open in a new window)
TUBE SCROLL INVITATIONS International Shipping Cost Per Country

For mixed (or combination of invitations and favors) orders, or other invitation designs, we can only calculate the shipping cost after the entire order is finished, packed and weighed.

We highly recommend International Express Mail Service (EMS) for international shipping because it is the cheapest (~50% cheaper), compared to UPS /FedEx /DHL.

International Express Mail Service (EMS) is always cheaper than UPS / FedEx /DHL
because shipping cost is based on the actual weight (regardless of the size of shipping box). And most of our invitations and wedding favors are light in weight, yet sometimes bulky. UPS/FedEx/DHL shipping cost is based on either actual weight or volume weight (i.e., box size), adopting whichever is higher.

Copy of the shipping receipt will be provided along with tracking number after shipment.


4. Can you ship to the country of __________?

If EMS, UPS, FedEx or DHL delivers to your country, then we can ship to you. Most of our customers are international, located outside the Philippines.

 
UPSDHL

Countries Where We Have Shipped Wedding Invitations

We have shipped to USA, Australia, Canada, United Kingdom, Denmark, Mexico, India, Ireland, Italy, Netherlands, Nigeria, Norway, Philippines, Qatar, Saudi Arabia, Sri Lanka, Sweden, Switzerland, Malta and other parts of Europe.


5. How do we send the payments?

For clients in Philippines: Buyer pays all money transfer fees
You can send your payment via Bank transfer to our account in BPI or METROBANK,
Cebuana Lhuillier or Western Union

For International clients: Buyer pays all money transfer fees
You can send your payment to us via PAYPAL, Western Union, RIA, MoneyGram, MyiRemit Global remittance, Cebuana Lhuillier 

Note:Paypal fee of 4.4% + $0.30 USD will be charged to the buyer and added to the bill. Click here for: Paypal Fees for International Payments and  Paypal Fee calculator

6. Do you accept RUSH orders?

Yes, we accept rush orders, on a case-to-case basis, depending on our work load. For rush orders, please add 10% from the website price. Rush orders can be finished in one week after the customized sample had been approved.


7. What's the minimum I can order? 

Fifty pieces (50pcs) per design code.


8. Can I buy samples?

NO, we don't sell samples. We provide FREE customized samples only to confirmed orders (with 50% down payment). We only proceed making the entire order after the customized sample had been approved.

 

9. When will I receive my order?

Plan to receive your order in ~2-5 weeks, depending on the size of your order and our work load.

After we receive your 50% down payment, we proceed making your customized sample. Samples are finished within 2-5 days depending on our work load. Photos of the samples are emailed for your approval, or actual samples can also be shipped. Samples are FREE but all shipping costs will be charged to the buyer. Once you approve the sample, it takes 1-4 weeks to manufacture depending on the size of your order. Shipping time within Philippines is next day, door-to-door delivery. International shipping time is 5-7 working days.


10. Can the colors be changed?

Yes, we can change the color(s) of your chosen design to match your color motif at no extra cost.


11. How do the invitation cards fit into the covers?

Please see the photos here: View Invitation Card Cover Concept.


12. Can we pick-up our invitations?

Sure, we would love to meet you! If you or your relatives live in the Philippines, you may pick up your invitations here in San Fernando City, La Union.


13. Where is your factory located?

#336-B Gualberto Street, Catbangen
City of San Fernando, La Union
Philippines 2500 













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